🚚 Shipping Policy
This Shipping Policy applies to all orders placed with COMFYNIQUE. By purchasing from our store, you agree to the terms outlined below.
A. Shipping Costs
We proudly offer Free Shipping on all orders unless otherwise stated during promotional periods or at checkout.
B. Processing & Transit Times
Order Processing Time:
1–2 business days (Monday–Friday)
Daily Order Cut-Off Time:
Orders placed after 2:00 PM EST will be processed the following business day.
Estimated Delivery Times
Australia: 2–8 Business Days
United States: 2–8 Business Days
Canada: 3–9 Business Days
United Kingdom: 3–7 Business Days
New Zealand: 4–10 Business Days
Other International Regions: 5–12 Business Days
Important Notes:
• Business days exclude weekends and public holidays.
• Delivery estimates may vary due to customs, weather conditions, carrier delays, peak seasons, or remote-area routing.
C. Carriers & Tracking
We work with trusted postal networks and courier partners including:
• Australia Post
• USPS
• UPS
• FedEx
• Canada Post
• Royal Mail
• Evri
• Couriers Please
• NZ Post
• Other global delivery partners
Once your order has been dispatched, a tracking link will automatically be sent to your email address.
D. Change of Address
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Support@comfynique.com
Once an order has been shipped, address changes cannot be guaranteed. However, we will do our best to assist with carrier re-routing or delivery intercept requests where possible.
E. Order Cancellation
Orders may be cancelled anytime before dispatch.
If your order has already shipped, please refer to our Refund & Return Policy for return instructions.
F. Parcels Damaged in Transit
If your parcel arrives visibly damaged, please decline delivery where possible and ask the courier to mark the parcel as damaged.
If the parcel was delivered while unattended, please contact us within 48 hours and provide:
• Your order number
• Photos of the outer packaging
• Photos of the damaged item(s)
• A clear photo of the shipping label
Support@comfynique.com
We will investigate the issue and arrange an appropriate resolution in line with our returns policy.
G. Late or Missing Deliveries
If your tracking shows “Delivered” but your parcel cannot be located, please:
• Check your mailbox, parcel locker, garage, and surrounding areas
• Check with neighbours or household members
• Contact your building manager or reception
• Allow 24–48 hours for carrier scan delays
If your parcel is still missing, please contact our support team for assistance with a delivery investigation.
Support@comfynique.com
H. Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Support@comfynique.com
Important Notice
While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to:
• Weather disruptions
• Customs processing
• High seasonal demand
• Courier delays
• Remote delivery locations
Orders placed during holidays or promotional periods may require additional processing time.